Helping You Build Better Sales Teams.
As a specialized B2B mystery shopping agency, we optimize your sales performance through expert evaluations, thorough process audits, strategic deal closing assessments, and insightful customer journey mapping.
What Should A Mystery Shopping Agency Analyze?
01.
Strategy & Targets
What is your team’s strategy? Are they working towards a common goal?
02.
Processes
What processes do you have implemented and how are they being followed?
03.
Performance
How is the performance of your team being measured? What KPI’s are being used?
04.
Leadership
Is your leadership team up to the task of leading your sales and customer service team?
05.
Self Improvement
Never change a running system or constant learning?
06.
Sales
It all comes back to sales. How is your sales team structured and do they understand their job?
07.
Optimization
What can we optimize?
08.
Sustainable Results
How can we ensure that the results are sustainable?
How Can Mystery Shopping Improve Customer Satisfaction in Your Business?
Mystery shopping offers valuable insights into the customer experience and helps companies realistically evaluate their employees’ performance. By using objective assessments, weaknesses can quickly be identified, and targeted training can be implemented. This leads to higher customer satisfaction and strengthens long-term customer loyalty.
Sales Performance Evaluation
Comprehensive assessment of your sales team interactions with your customers. We assess the approach, product knowledge and closing techniques to provide a detailed overview of your sales team performance.
Sales Process Audit
In-depth investigation of your entire sales process from initial contact to conclusion of the contract. We identify bottlenecks, inefficiencies and opportunities for improvement to optimize the sales process.
Deal Closing Assessment
Focused assessment of how your deals are closed. We analyze negotiation skills, closing strategies and compliance with company policies to enable more effective deals.
Customer Journey Mapping
We map the customer experience during your sales process to identify pain points and highlight opportunities to improve customer satisfaction and retention.
About Me
I’m Martin.
I Boost Your Business With Mystery Shopping.
With a knack for uncovering hidden gems and boosting customer satisfaction, I’m all about making your business shine. Let’s team up and take your customer experience to the next level!
Having spent +15 years in sales and business development, I've experienced numerous internal inefficiencies firsthand. Always doing mystery shopping prior to joining a company, revealed the unfiltered reality and thus highlighting areas for improvement.
Testimonials
What Our Clients Are Saying
Daniel Mueller
Anna novak
Robert fischer
Oliver duboius